New Patient Survey

Starting Dec 4, 2006, all patients will be requested to fill out a patient survey on how they would like phone calls to our office to be handled. Options currently being considered include keeping the current system of always having a person answer the phone (but downsides of being put on hold, busy signal, delayed response to questions, etc), leaving a voice mail (impersonal), email, vs other. Another question is how good we are with returning phone calls.

If some combo of options desired, even a PBX telephone system with menu options may be considered. However, please let us know what you the patients desire!